How Can We Help You?

1. Open Winkora and tap "Invite Partner" on your enrollment screen.

2. A unique 6-character code (valid for 24 hours) will appear on your screen. Tap to copy or share it directly with your partner via Messages.

3. Your partner opens Winkora and taps "Enter Partner's Code".

4. They will see a preview of your nickname and avatar to confirm your identity. Once they tap "Connect", your couple space is instantly paired!

Invite codes automatically expire after 24 hours for security. If your code expired or was canceled, simply tap "Cancel Invitation" on your screen and then tap "Create New Invite" to generate a fresh code. Ensure your partner enters the code in uppercase without accidental trailing spaces.

No. Winkora is strictly built around one-to-one intimacy. Each account can only belong to one active Nest at a time.

Daily Duet is designed to foster spontaneous sharing. Each day, both of you take one candid snapshot. Until your partner submits theirs, their photo appears blurred with a gentle "waiting" placeholder. As soon as both snapshots are submitted, the duet automatically unlocks and reveals for both of you! You can then tap "Save to Moments" to record it forever.

Color Together offers a collaborative canvas with custom vector line art. When you select a color and tap an outlined region, that region updates on your screen and syncs to your partner within 2-3 seconds. When you're both happy with your masterpiece, tap "Publish to Nest" to proudly pin it on your shared home screen.

Winkora never continuously tracks your background GPS location. When you choose to share your location in chat, it sends a single, point-in-time rendezvous pin that you explicitly selected via Apple MapKit. No ongoing tracking is ever performed.

Please check the following steps:

1. Open your iOS device Settings → Winkora → Notifications.
2. Ensure "Allow Notifications", "Lock Screen", and "Banners" are turned ON.
3. Verify that Focus Mode or Do Not Disturb is not suppressing alerts.
4. Ensure Background App Refresh is enabled for Winkora.

You can execute immediate deletion at any time with four simple taps:

1. Open the Winkora app on your device.
2. Go to the Us (Settings) tab located at the bottom right.
3. Scroll down and tap "Account Security & Privacy".
4. Tap the red button labeled "Delete Account & Wipe Data" and confirm the prompt.

Result: Your session is revoked, your pair connection is broken, and all photos, chat messages, and records created by your account are permanently erased from live databases.

Yes. If you no longer have access to your iOS device, you can send an email directly from the email address registered with your account to privacy@winkora.app with the subject line "Account Deletion Request". Our security team will verify your ownership and process the deletion within 48 business hours.

Winkora enforces zero tolerance for abusive or harassing behavior. You can immediately disconnect and block your partner by tapping Us → Disconnect Space. Additionally, you can report objectionable content directly to our safety moderation team at safety@winkora.app. We review all safety reports within 24 hours and will permanently remove violating content and eject abusive accounts.